Total Calls
530
AI-Powered Practice Management
Modernize Your
Healthcare Practice
Vortex is the intelligent workspace for high-performance clinics. Automate workflows, enhance patient communication, and unlock growth.
HIPAA Compliant
99.9% Uptime
AI-Integrated
9:41
Hello, Sam
Here's your daily activity
530Total
326Inbound
204Outbound
147Missed
Recent Calls
See AllHome
Calls
Stats
Profile
app.buildwicksolutions.com/dashboard
Call Logs
Monitor and analyze call activity across your organization.
Inbound
326
Outbound
204
Answered
183
Missed
147
Show Only:
| Date & Time | From | To | Call Status | Source | Contact Type | Virtual Number | Location | Duration | Call Outcome | Recording |
|---|---|---|---|---|---|---|---|---|---|---|
9:18 am 02/14/2026 | ADMIN Michael Chen Dallas Desk | PATIENT +1 979 482 1307 Follow-up | Connected | Outbound | Voice | +1 979 315 4084 | Dallas, TX | 0:53 | Appointment Booked | Available |
11:42 am 02/15/2026 | AGENT Sarah Jenkins Care Team | PATIENT +1 336 771 6492 Insurance | Connected | Inbound | Voice | +1 336 812 9047 | Greensboro, NC | 1:26 | Appointment Booked | Available |
2:07 pm 02/16/2026 | ADMIN Priya Shah Operations | PATIENT +1 617 438 2206 New Patient | Missed | Missed | Voice | +1 617 593 1182 | Boston, MA | 0:00 | Appointment Cancel | Not Available |
Showing 1-9 of 530 call logs
Last synced 2 minutes ago
Vortex Brain — AI Intelligence
Every Call Becomes a Data Point
Vortex doesn't just route calls — it listens, transcribes, and analyzes every conversation using advanced ML to drive revenue decisions.
Emotional Intelligence
Sentiment Detection
Identifies whether callers are frustrated, happy, or anxious — in real-time.
Happy
Neutral
Frustrated
Revenue Detection
Treatment Opportunities
Detects mentions of toothaches, Invisalign, implants & more — flagging them as revenue leads.
InvisalignImplantsWhiteningCrown
Conversion Tracking
Booking Outcomes
Determines whether the agent secured an appointment during the call — automatically.
Booked73%
+12%
AI Agent Assist
Your Agents, Supercharged by GenAI
Empower your team with an always-on AI assistant that listens, transcribes, and suggests answers in real-time. Reduce training time and boost first-call resolution.
Real-Time Guidance
Amazon Q Connect integration provides instant answers to FAQs during live calls.
Automated Summaries
AI generates concise post-call summaries, saving 3+ hours of manual entry daily.
Sentiment Tracking
Analyze patient satisfaction in real-time to intervene and improve outcomes.
Full AI Transcripts
Keyword Search
Searchable Call Logs
JD
Active Call: 04:23
Patient:I'm calling about the insurance coverage for...
Agent:I can check that for you. One moment.
Patient:Does it cover the specialist visit?
AI Suggestion
Based on policy #93822, specialist visits are covered with a $20 copay.
47
Calls Today
3
Queue Depth
0:42
Avg Wait
Team Status
SarahAvailable
MikeOn Call
LisaAfter-Call
JamesAway
JD
John Doe
04:21 • Calling...
Mute
End
Transfer
Communication Center
Unified Voice &
Patient Engagement
Replace outdated desk phones with a modern, browser-based communication suite. Handle calls, transfers, and follow-ups without ever leaving the patient chart.
Integrated Cloud Dialer
One-click dialing directly from the browser. No clunky desk phones required.
Live Transcription
Never miss a detail with real-time speech-to-text for every conversation.
Smart Call Routing
Intelligent distribution ensures patients reach the right department instantly.
Internal Extensions
Peer-to-peer calls between departments and locations with live availability indicators.
Patient Experience
A Better Experience for Your Patients, Too
Vortex doesn't just help your team work faster — it makes every patient interaction smoother, more personal, and more convenient.
Automated Appointment Reminders
Patients receive timely SMS and email reminders before their appointments — with one-tap confirm, reschedule, or cancel options. Reduce no-shows by up to 40% without any manual effort from your staff.
Configurable timing (24hr, 48hr, 1 week), multi-channel delivery, one-tap response
Digital Intake Forms
New patients complete registration, medical history, and consent forms online before they arrive. Information flows directly into your PMS — no clipboards, no double-entry, no waiting room delays.
Mobile-friendly forms, PMS auto-sync, customizable per provider or location
Two-Way Secure Messaging
Patients can text your practice with questions, appointment requests, or document uploads through a HIPAA-compliant messaging channel. Your team responds from the Vortex dashboard — no personal phone numbers needed.
HIPAA-compliant, threaded conversations, photo/document sharing
Easy Payment by Text
Send patients a secure payment link via SMS for copays, outstanding balances, or no-show fees. Patients pay in seconds from their phone — no phone calls, no mailed invoices, no portal logins.
Credit card and ACH, PCI DSS compliant, instant confirmation
Post-Visit Follow-Up
After every appointment, Vortex automatically sends personalized follow-up messages — care instructions, satisfaction surveys, review requests, or recall reminders based on treatment type.
Configurable triggers, review site integration, recall automation
Patient Self-Scheduling
Let patients book, reschedule, or cancel appointments online 24/7 through a branded booking page that syncs directly with your provider schedules and PMS availability.
Real-time availability, provider/service filtering, automated confirmation
Connected Integrations
Unified with Your Entire Stack
Deeply integrated with leading PMS, CRM, and analytics platforms. Connect your marketing, operations, and patient data in one place.
Google Ads
MarketingLink ad clicks to patient calls and appointments. See exactly which ads drive real results and optimize your ad spend.
Google Analytics
AnalyticsConnect patient call data with Google Analytics to measure marketing performance, track conversion paths, and calculate true ROI.
PMS & CRM Integrations
Seamless bi-directional sync with your existing systems
All systems connected
Dentrix
PMS
Open Dental
PMS
Eaglesoft
PMS
Vortex
PMS
Dentrix Ascend
PMS
HubSpot
CRM
Salesforce
CRM
GoHighLevel
CRM
Every call is automatically linked to the correct patient profile in your PMS
Advanced Configuration
Built for Complex Healthcare Ops
Whether you are a solo practice or a national DSO, Vortex adapts to your operational hierarchy with granular telephony and scheduling controls.
Multi-Location Support
Manage 1 or 100 locations from a single dashboard. Centralized scheduling and reporting.
IVR Phone Trees
Design interactive voice menus that route callers to the right department automatically.
Ring Strategies
Simultaneous, sequential, or round-robin ring groups to maximize call pickup rates.
Business Hours & Holidays
Configure open hours, after-hours routing, and holiday schedules per location.
Provider Profiles
Custom schedules, procedure types, and insurance acceptances for each provider.
Phone Number Provisioning
Add local, toll-free, or ported numbers instantly. No vendor calls or support tickets needed.
The Complete Practice Operating System
At BuildWick Solutions, we've built a platform that handles all the major functions of your practice with no upsells or add-on software required!
Qualified Calls
Growth Engine
This week across all active campaigns
31.7%
Conversion
$42
Avg CPA
2.1%
Missed Calls
Begin your journey with the best-in-class software that revolutionizes the way you work.
Get StartedImplementation
How Vortex Works
A seamless, guided onboarding process designed to get your practice live quickly without disrupting patient care.
1
Discovery & Practice Audit
Timeline: 1–2 days
We start with a deep-dive call to understand your practice — your patient volume, current phone and PMS setup, team structure, locations, and pain points. We map out exactly how Vortex will fit into your existing workflows.
Practice workflow assessment
Current tech stack review
Custom configuration plan
Dedicated onboarding specialist assigned
2
Configuration & Integration
Timeline: 3–5 days
Our engineering team connects Vortex to your Practice Management System, provisions your phone numbers (local, toll-free, or ported), configures your IVR phone trees, sets up ring groups, and builds your custom call routing logic.
PMS/CRM bi-directional sync
Phone provisioning & porting
IVR, routing & holiday schedules
Google Ads & Analytics integration
3
Team Training & Testing
Timeline: 1–2 days
We run live training sessions tailored to each role in your practice — front desk, office managers, and admin staff. Then we conduct test calls to validate everything works perfectly before going live.
Role-based live training sessions
Test calls across all scenarios
Agent assist & AI feature walkthrough
Documentation & quick-reference guides
4
Go Live & Optimize
Timeline: Ongoing
Your Vortex platform goes live. We monitor performance during the first two weeks, fine-tune call routing and AI models, and provide ongoing optimization. Your dedicated account manager checks in regularly to ensure you're getting maximum value.
Monitored launch & real-time support
Performance review after Weeks 1 & 2
Ongoing AI model optimization
Quarterly DSO business reviews
FAQs
Frequently Asked Questions
Find answers to common questions about Vortex, from setup and integration to compliance and support.
Ready to Transform Your Practice?
Join forward-thinking healthcare providers who are growing faster and stressing less with Vortex.